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Terms and Conditions

THIS USER AGREEMENT IS A LEGALLY BINDING AGREEMENT BETWEEN YOU AND SOFTONLINES. IF YOU DO NOT AGREE TO THE TERMS, DO NOT ACCESS, BROWSE OR USE THE WEBSITE.

1.TRANSACTIONS BETWEEN BUYERS AND SELLERS

  1. 1.1 Through the Site, Softonlines provides an electronic web-based platform for exchanging information between buyers and sellers of products and services. Softonlines does not represent the seller nor the buyer in specific transactions. As a result, Softonlines does not control and is not liable to or responsible for the quality, safety, lawfulness or availability of the products or services offered for sale on its website or the ability of the sellers to complete a sale or the ability of buyers to complete a purchase.
  2. 1.2 Users are hereby made aware that there may be risks of dealing with people acting under false pretenses. Softonlines uses several techniques to verify the accuracy of the information our users provide us when they register on the website. However, because user verification on the Internet is difficult, Softonlines cannot and does not confirm each user's purported identity.
  3. 1.3 Each user acknowledges that it is fully assuming the risks of purchase and sale transactions when using the Website to conduct transactions, such risks shall include, but are not limited to, mis-representation of products and services, fraudulent schemes, unsatisfactory quality, failure to meet specifications, defective products, delay or default in delivery or payment, cost mis-calculations, breach of warranty, breach of contract and transportation accidents. Each User agrees that Softonlines shall not be liable or responsible for any damages that may arise a result of or in connection with any transaction risks.

2.  SERVICES

    1. 2.1 Access to the Site is provided to all users free of charge.
    2. 2.2 Softonlines, in its sole discretion, may terminate your license to use the Website if you have violated any of the policies and rules set out in this Agreement and for any reason without prior notice to you. You acknowledge and agree that Softonlines may immediately bar your further access to the Website. Softonlines will not be liable to you or any third party for any termination of your access and/or use of the Website.
    3. 2.3 You must be at least 18 years old to buy on this Website. Individuals under the age of 18 must at all times use Softonlines services only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In all cases, the adult is the user and is responsible for any and all activities.
    4. 2.4 You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes.
    5. 2.5 You agree that Softonlines is not responsible or liable for any content, for example, data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links posted by you, other users, or outside parties on Softonlines. You use the Softonlines service at your own risk.

3. WHAT IS NOT ALLOWED TO POST?

  • - Body parts & organs
  • - Pirated materials and products
  • - Copyrighted or trademark materials (images & texts)
  • - Counterfeit Designer Items (replicas or imitation of designer products)
  • - Fake Documents
  • - Illegal Goods and Services
  • - Personal Information about another individual
  • - Prescription drugs and products that require a prescription
  • - Supplements, drugs, and items that the FDA has issued a warning or recall
  • - Prostitution
  • - Currency Exchanges
  • - The same or very similar content several times (even in different categories or related stores)
  • - Multiple listings of the same item are not allowed. Listing items in lots with a different price per item in lots is not allowed. Each item should be listed only once. The exception for this is that paying merchants are allowed a maximum of 5 lots per item.
  • - Miscategorization - all items must be listed in an appropriate category
  • - Meaningless title & description
  • - Test items unless your store is put on-hold
  • - Free items and items with prices that are not "real"
  • - Items that are not for sale
  • - Pre-order items
  • - Firearms & ammunition, stun guns, bb guns, pellet guns, blowguns, dart guns and illegal knives
  • - Firearm parts, stun gun parts, bb gun parts, and pellet gun parts
  • - Tobacco, cigars for smoking, e-cigarettes, cartridges for e-cigarettes, e-liquid, other smoking-cessation devices, vaporizers and diffusers used for any type of smoking or oral inhalation, any smoking device or smoking related item (unless the item is a collectible item only)
  • - Live animals
  • - Items made from wild or exotic animal skins (even if farm raised) and taxidermy items of wild or exotic animals; including, but not limited to any animal endangered or threatened under the US Endangered Species Act
  • - Items from drop ship service networks
  • - Mod chips, mod chips accessories or other devices designed to circumvent copyright protection
  • - Illegal drugs and drug accessories
  • - Signal jammers or products that descramble cable and satellite signals
  • - Coupons and vouchers (unless the item is a collectible item)
  • - Listing for upgrades, to postage, for insurance, for shipping etc.
  • - Listings for upgrades to another product
  • - Falsified orders to create or generate false feedback. All orders must be placed by the actual buyer only
  • - Setting minimum purchase requirements (for minimum quantity or amount)
  • - Lottery tickets, fast-food game pieces, and codes and coupons for sweepstakes, raffles, or drawings offering chance to win something.

General

The following terms and conditions apply to all orders which are processed by Softonlines either online or by any other form of communication and form part of the contract between us. Please read them carefully and print a copy for future reference. Your use of this site indicates your acceptance of these terms and conditions. In the event of any queries, please contact us.

Prices

All prices include VAT. No contract is created until we have accepted your order. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price. We will only process any such order with your explicit authority.

Delivery

At the checkout you will be invited to choose a delivery method that is convenient to you. In our aim to offer a fantastic shopping experience our website allows you to choose a convenient delivery method with dates. In most cases our couriers will then send a text message on the morning of delivery with a time slot. Please be advised that although these dates' times are usually accurate they are not however guaranteed and we do not accept claims for any losses occurring consequential or otherwise. Deliveries outside Europe, may incur additional cost and take longer. If the product that you have selected is not available at the time of placing your order, and it is necessary for us to order directly from the Manufacturer, you will be contacted within 48 hrs. In our aim to offer a fantastic shopping experience our website allows you to choose a convenient delivery method. In most cases our couriers will then send a text message on the morning of delivery with a time slot. Please be advised that although these dates' times are usually accurate they are not however guaranteed and we do not accept claims for any losses occurring consequential or otherwise.

We will keep you updated with the progress of your order if the item is on back order. Prices quoted are subject to stock availability. It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods. Any shortage or damage must be reported within 48 hours of taking delivery. If this is not done we are unable to take the matter up with the delivery company.


Additional security checks may be carried out before your delivery date to ensure our customers are protected from on-line fraud. You may, therefore, be contacted before your delivery so these checks can be carried out.

Products

Product images, descriptions and specifications are shown for guidance only; for example Phones, tablets, DVD's,cabinet/case colours may vary, TV stands shown may differ from those supplied, remote control designs may vary during manufactures' production run etc. Some products may require set-up and/or assembly; for example TV's, videos and Hi-fi tuners may need manually tuning. TV stands/cabinet stands may need assembly etc. 

Payment

Payment will be taken at the time the order is placed. A contract between us is not formed until we have processed the transaction and started the dispatch process. We accept payment by most major credit and debit cards by PayPal. If you experience any problems whilst making a payment please contact us for advice. We also accept payment by Bank Transfer. 

Guarantee

All products are supplied guaranteed for a minimum period of one year following the date of delivery.

Complaints

We hope that your purchase and service provided by Softonlines has met or exceeded your expectations and that you’ll never need to complain to us, however we do understand that occasionally things do not go to plan and that problems can occur.

If your item was purchased online -
In the first instance please Call us on 800-325-980 and ask to speak with the Duty manager who will endeavour to resolve the matter quickly and to your satisfaction
Alternatively please write to contact@softonlines.com With details of your complaint. The vast majority of problems can be resolved in this way.

Alternatively please write to, telephone or email the shop manager with details of your complaint. Contact details can be found at " https://softonlines.com/en/contact-us "and the vast majority of problems can be resolved in this way.

In both cases if after contacting the manager you are still not happy with our response then please write to us at;contact@softonlines.com

Your complaint will be acknowledged within 2 working days and then allocated to either a senior manager or director to respond to you. A director will review complaints and issue the companies final response in writing if necessary.

Please see link below to the online dispute resolution provider:
https://softonlines.com/en/contact-us

Sales & Service Working Hours

Our normal office hours are 9am - 5.30pm Monday to Friday.

Your Right to Cancel

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your Right to a Refund

You should receive a refund within 14 days of the goods being received back

A deduction can be made if the value of the goods has been reduced as a result of the customer handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

Refunding the cost of delivery You are entitled to the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. expedited/express delivery, weekend delivery, installation or removal of a scrap appliance you will only receive the basic delivery cost.

Should you wish to cancel your order, any goods supplied must be returned to Welsell, Inspections Dept, Railway Crossing Vijay,306116 Falna,Rajasthan.India. At your own expense within 14 days of your notice to cancel.


We are unable to accept back unwanted gifts or non-faulty items if more than 14 days after the delivery date have passed. If your item is faulty please see the 'Return' section of our website. We are able to arrange insured collection if requested; please contact us for a price.

Other

These terms and conditions are subject to change without notice and do not affect your statutory rights as a consumer.

Availability

Please make sure that you take into account the availability of your item when placing your order.

Availability Guideline

In Stock: The item is in stock and availalable for delivery

Temporarily Out of Stock: This item is currently not in stock but is available for ordering. We will contact you with an estimated delivery date once we have the information from our suppliers.

Gift Wrapping

A gift wrapping service is not available, it is possible to deliver your item to an alternative address.